Customer Service Advisor
Job Description
We are looking for an experienced Customer Service Advisor to join the front of house team at our accident repair centre.
Duties as a Customer Service Advisor:
Supporting the General Manager in all administrative duties
Answering telephones and emails
Allocate courtesy cars to customers
Liaising with and updating customers throughout the repair process
Liaising with Insurance Companies
Understanding how to handle all types of the Company claims processes and procedures - insurer/fleet/in-house/retail
To administer cash, credit card payments and banking
To arrange deliveries and collections of vehicle with the relevant documentation in place
Filing and cleansing of systems and data
To ensure Customer Service Level Agreements are adhered to
Applicant expectations:
Experience in the accident repair industry is advantageous but not essential
Needs to be an excellent communicator and able to converse well with employees at all levels
Previous Administration/Customer Service/Driving/Logistics experience is desirable
How to apply:
Click on this advert and send us your CV
Job Types: Full-time, Permanent
Pay: 27,000.00 per year
Benefits:
Company pension
Referral programme
Schedule:
Monday to Friday
Experience:
Customer service: 2 years (preferred)
automotive industry: 2 years (preferred)
Work authorisation:
United Kingdom (required)
Work Location: In person
Application deadline: 30/09/2024
Reference ID: CSA WH
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Job Detail
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Job IdJD3256050
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWhitstable, ENG, GB, United Kingdom
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EducationNot mentioned