Customer Service Advisor

Widnes, Cheshire, United Kingdom

Job Description

Here at Halton Housing, we are looking for 2 experienced and proactive Customer Service Advisors to work across our vibrant organisation.
What You'll Do:

  • Handle all customer enquiries and requests for service, providing effective, efficient, and excellent services, aiming to resolve at first point of contact where possible
  • Logging, triaging, and booking of appointments for responsive and packaged repairs
  • Proactive communication with customers regarding the status of repairs, amending, cancelling, or rescheduling of appointments
  • Communication with maintenance technicians regarding emergencies, changes to schedules, cancellations etc
  • Proactive communication with customers for longer lead time jobs
  • Responding to first line enquiries regarding all customer appointments
What You'll Need:
  • Experience of working in a customer service, customer contact role with proven passion in delivering the customer experience and service excellence
  • Solid customer service and communication skills
  • Ability to follow defined processes and procedures in an accurate and consistent manner
  • Good experience and knowledge of IT packages
What You'll Get:
  • 27 day holiday entitlement, plus bank holidays
  • Opportunity to buy or sell holidays
  • Competitive salary
  • Electric Vehicle Salary Sacrifice Scheme
  • Flexible and Hybrid working
  • Supported training and development opportunities
  • Health and Wellbeing Cash Plan
  • Competitive Pension Scheme
If you want to work in a role that makes a real impact on improving people's lives and you know you'd be a great fit, please apply today!
INDLOW
An innovative housing provider, with customers at the heart of everything we do.
We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.
We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.
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Job Detail

  • Job Id
    JD3916871
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £25,929-30,505 per year
  • Employment Status
    Full Time
  • Job Location
    Widnes, Cheshire, United Kingdom
  • Education
    Not mentioned