Customer Service Advisor

Widnes, Cheshire, United Kingdom

https://www.mncjobs.co.uk/company/halton-housing

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Job Description

Here at Halton Housing, we are looking for 2 experienced and proactive Customer Service Advisors to work across our vibrant organisation.
What You'll Do:

Handle all customer enquiries and requests for service, providing effective, efficient, and excellent services, aiming to resolve at first point of contact where possible
Logging, triaging, and booking of appointments for responsive and packaged repairs
Proactive communication with customers regarding the status of repairs, amending, cancelling, or rescheduling of appointments
Communication with maintenance technicians regarding emergencies, changes to schedules, cancellations etc
Proactive communication with customers for longer lead time jobs
Responding to first line enquiries regarding all customer appointments

What You'll Need:

Experience of working in a customer service, customer contact role with proven passion in delivering the customer experience and service excellence
Solid customer service and communication skills
Ability to follow defined processes and procedures in an accurate and consistent manner
Good experience and knowledge of IT packages

What You'll Get:

27 day holiday entitlement, plus bank holidays
Opportunity to buy or sell holidays
Competitive salary
Electric Vehicle Salary Sacrifice Scheme
Flexible and Hybrid working
Supported training and development opportunities
Health and Wellbeing Cash Plan
Competitive Pension Scheme

If you want to work in a role that makes a real impact on improving people's lives and you know you'd be a great fit, please apply today!
INDLOW
An innovative housing provider, with customers at the heart of everything we do.
We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.
We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.
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