Job Description

Permanent, Full-Time role. Salary Range: 24,000-25,000 DOE

Customer Service Advisor

Full Time 37.5 hours, Monday to Friday -

Either 8:30-17:00, 9:00-17:30 or 9:30-18:00 (shift dependant on business needs)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we'd love to hear from you!

We're seeking a Customer Service Advisor to join our busy Customer Service Team, the heart of our customer experience. You'll play a key role in building lasting relationships, resolving queries, and helping our customers grow their businesses.

If you're a confident, empathetic communicator with a passion for helping others as well as a resilient multi-tasker who thrives in a busy fast-moving environment then this role could be for you.

A strong desire to provide outstanding customer service is essential for this role, ideally backed by experience in a similar customer-focused position with performance targets. On a day-to-day basis, you'll handle customer enquiries across multiple channels--including phone, email, live chat, and social media--resolving issues with empathy and efficiency. You'll also process orders, nurture lasting customer relationships, and identify opportunities to encourage repeat business.

A team player who adapts well to change and is always looking to improve you will contribute to fostering a supportive and collaborative team environment.

The ideal candidate will have the ability to prioritise and organise effectively whilst being an attentive listener focussed on putting our customers first.

If you're someone who thrives on making a difference and always puts the customer first, we'd love to welcome you to the team.

Knowledge, skills and experience required:

Essential

Excellent customer service skills, putting customer experience first. Experience in a previous multi-channel Customer Service role. Ability to build and maintain excellent customer relationships. Good IT skills (including Microsoft Office packages such as Outlook, Word and Excel). Ability to use all media (telephone, print, email, social media, internet) to provide information to customers. Excellent telephone manner with first class communication skills. A genuine desire to help our customers to develop their businesses.

Desirable

Some outbound telesales experience. Experience of using a CRM system such as Salesforce, Microsoft Dynamics or NetSuite. Ability to work flexible hours on occasion, with advance notice.

Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.

You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.

Please send your CV and covering letter to recruitment@pencarrie.com

Job Type: Full-time

Pay: 24,000.00-25,000.00 per year

Additional pay:

Quarterly bonus
Benefits:

Canteen Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

Willand: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person