Job Description

Job profile


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

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Job reference

REQ00000018320

Date posted

12/05/2025

Application closing date

01/06/2025

Location

BARROW

Salary

25,188

Package

Contractual hours

37

Basis

Full time

Attachments

Customer Service Advisor - WMF2054e

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Job description

Location: Barrow Town Hall

Contract Type: Permanent

About this opportunity

Westmorland and Furness Council is proud to serve one of the most beautiful regions in the UK. The scenic views are matched by the quality of life, the diversity of its communities and the friendliness of its people.



Our employees are at the heart of delivering our services to these communities. We value the contribution of our staff and are committed to leading and empowering colleagues to be innovative, engaged and customer focused. This supports our commitment to ensure Westmorland and Furness is a great place to live, work and thrive.

Do you enjoy working independently and with a fantastic team of people?

We're looking for a motivated and enthusiastic Customer Service Advisor, who will be based at Barrow Town Hall, whilst working with the wider Customer Service Team to deliver a consistent service to all residents of the Westmorland and Furness area.



The successful candidate will be joining a friendly multi-skilled Customer Service Team who are passionate about providing top level customer service and supporting delivery of the Councils statutory obligations. The team resolve a significant proportion of customer queries at the first point of contact, providing accurate advice and guidance on a wide range of subjects, including Revenues and Benefits, Waste and Recycling and a variety of other general enquiries regarding Council Services.

Who we are looking for...

The role requires excellent communication skills to engage appropriately with a wide range of customers both internally and externally, via telephone, email and face-to-face.



The ability to work in a fast-paced environment whilst maintaining great attention to detail is essential to this role. You must also have the confidence to work proactively and independently, whilst also being a supportive and valued member of the team.



If you are well organised, like a varied and challenging role and can deliver high standards of customer service with a flexible approach, then we'd love to hear from you!

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

Our benefits | Careers (westmorlandandfurness.gov.uk)

https://careers.westmorlandandfurness.gov.uk/home-page-1

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

Post Specification

Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact

Andrew.Pearse@westmorlandandfurness.gov.uk.

Application and Interview information

Closing date: 1st June 2025



We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.



Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website - Skilled Worker visa: eligible occupations and codes - GOV.UK.

https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.



This role requires a basic DBS check in line with BPSS requirements.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.
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