Job Description

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.


Due to our continued growth, we are looking for a

Customer Service Adviser

to join our Customer Experience Team.


Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.


You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Customer Interaction

Engage with our existing customers, providing comprehensive information about our products and services Building rapport and maintaining a positive relationship throughout Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact. Manage customer complaints in line with company policy and ensuring the highest customer satisfactionv

Communication Skills:

Build rapport and maintain a positive relationship with customers throughout their interactions with us.

Systems

Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments Ensure customer records are updated and maintained accurately

Attention to Detail

Demonstrate meticulous attention to detail while managing high call volumes. Effectively manage time and resources to address queries efficiently without compromising quality.

Proactivity

Proactively seek upselling opportunities Support our drive to proactively deliver the highest customer satisfaction scores

Problem Ownership

Demonstrate the ability to handle and resolve customer concerns with a solutions-oriented approach.

Requirements

The successful candidate will have excellent communications skills with a positive attitude.


Previous experience in a call centre environment is advantageous but not mandatory.


You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

25 Days Holiday + Bank Holidays Flexible Holiday Scheme Opportunities for career growth and development Culligan Product discount Perks at Work retail/leisure/travel discounts and more Cycle to work program Wellbeing programs - Your wellbeing is important to us Enhanced maternity leave and paternity leave Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year Free Parking Relaxed Dress Code * Access to ongoing learning and development through our online learning platforms