Customer Service Advisor
Worcester, ENG, GB, United Kingdom
Job Description
Customer Service Advisor/Administrator
Location:
Worcester, WR4 9FAAbout Us:
Lapwing UK is a progressive Construction Supplies Company with a robust track record. We stock a complete range of Site Tools and Equipment, ensuring guaranteed next-day delivery across the UK. As we continue to grow, we are looking to expand our talented team.
:
We are seeking an experienced Customer Service Advisor/Administrator to join our excellent team. This role is crucial to maintaining the smooth operation of our Customer Service Department. Your duties will include:
Communication:
handling incoming calls and managing sales email inbox.Order Management:
processing sales orders, issuing order confirmations, and handling quotations.Customer Support:
addressing delivery queries, resolving complaints, and managing returns and collections.Documentation:
updating customer price lists, processing proof of delivery requests, and filing paperwork.Key Responsibilities:
Enhance and develop current processes to deliver exceptional service.
Thrive in a fast-paced environment with a keen eye for detail.
Why Join Us?
Work-life balance:
fixed hours (08:30 - 17:00, Monday to Friday) with no weekend or evenings.Employee benefits:
o Competitive salary
o 33 days holiday including bank holidays (5 days mandatory during Christmas shutdown)
o Free lunch provided daily (order in the morning, delivered by Tesco in the afternoon)
o Pension scheme
o Free parking
o Be part of a growing and innovative company.
Job Type: Full-time
Pay: 27,000.00 per year
Benefits:
Company pension Employee discount Free parking
Work Location: In person
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Job Detail
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Job IdJD3630588
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWorcester, ENG, GB, United Kingdom
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EducationNot mentioned