Customer Service Advisor Job in Screwfix

Customer Service Advisor

Yeovil, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/screwfix

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Job Description

We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent part-time basis.

Reporting into a Customer Service Manager, the CSA role delivers the best possible service across multiple channels (calls, emails, and WhatsApp) and for different customer groups (Screwfix, business, and trade) to resolve post sales contact and giving the highest level of customer service as an ambassador of our business.

Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience!

30hr contracts - working Monday-Friday 12pm-6pm.

Key Responsibilities

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You'll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team. Exceeding customer expectations and delivering the best experience possible. You'll take accountability of making key customer service decisions to resolve issues. Take ownership, balancing both the customer and business needs. Through coaching our customers you'll help them to understand how best to shop with us, including online and via our new Screwfix app. Delivering against Key Performance Indicators. Maximising relevant sales opportunities. * Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.

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