Job Description

Exciting Opportunity: Entry-Level Customer Support Advisor

Monster Group (UK) Ltd

is a thriving e-commerce retailer offering a diverse range of high-quality and great-value products to an international market. We source all our products directly from suppliers, retail them across over 150 platforms worldwide, and distribute them directly to our customers from one of our Monster distribution centres. We pride ourselves on our values; fun, respect, empowerment, and forward-thinking, and live and breathe these every day.

We're on the hunt for an enthusiastic Customer Service Advisor. If you're eager to kick-start your career in a dynamic and friendly environment, this is your chance!

Your Role:

Be the friendly face of our company, engaging with customer over the phone, and via email and our ticketing system. Tackle customer queries including spare part requests, returns, cases, and claims. Chase up couriers and be the delivery hero our customers need. Handle multiple queries across various marketplaces, whilst maintaining Monster's infamous tone of voice and high customer service expectations. Offer unique solutions for our amazing customers. Celebrate with us as we track feedback, always aiming higher.

Skills We Love:

An upbeat, can-do attitude, staying calm under pressure. Team player with the drive to shine independently. Eager to learn and grow, with a focus on fantastic outcomes. A multitasking maestro with an eye for detail. Tech-savvy, especially with Microsoft Office. Good technical knowledge (a bonus, not a must!). Excellent English communication skills, both written and spoken.

Perks of Being a Monster:

Clear paths to boost your earnings with a Monster Progression Plan tailored to your growth in Customer Support. Private Medical Care and Medical Cash Plan. Celebrate your journey with us: extra holiday for each year with us (up to 5 years). Birthday sleep-in bonus! Fabulous Summer and Christmas parties. Exclusive discounts to fuel your shopping spree. Warm welcome breakfast on us. Spin the Monster's Monthly Wheel of Fortune. 20% off our amazing products. Free Parking at all locations. 25 days holiday plus bank holidays. Unlimited tea, coffee, and sweet treats. Casual Fridays. We donate to charity for every new Monster that joins us!

More Good Stuff:

Company events to make memories. Employee discounts to make you smile. Convenient on-site parking. Health is wealth with our private medical insurance.

Work Schedule:

Monday to Friday - balance your work and life perfectly.

Experience:

Customer service experience is a plus, but not a must. We believe in learning on the job!

Location:

Our offices near Sheriff Hutton (YO60) are your headquarters, so having your own transport is essential.
Ready to become a Monster and grow with us? Apply now and embark on an unforgettable journey!

Job Type: Full-time

Pay: 23,810.00-24,124.00 per year

Ability to commute/relocate:

York YO60 6PG: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person