Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves first Line contact for trade customer enquiries, trouble shoot to resolve queries or pass to Tech Support. They will also Input cases on to internal system and liaise with stakeholders to bring resolution.

Responsibilities

Respond promptly to customer inquiries via phone, email, or chat Provide accurate information regarding products and services Ownership for achieving customer response/ resolution targets Maintain detailed records of customer interactions and transactions through data entry Identify customer needs and recommend appropriate solutions, including upselling when applicable Handle complaints with professionalism and empathy, striving for resolution Collaborate with team members to improve service delivery and customer satisfaction Assisting customers with part orders and returns.

Skills

Strong communication skills Excellent phone etiquette, ensuring a professional tone during all interactions Proficient in data entry with attention to detail Analytical skills to assess customer needs and provide effective solutions Good team player with a will to develop the role within the Customer Service team A friendly disposition with a commitment to delivering exceptional service
Join us in creating memorable experiences for our customers while developing your career in a supportive environment.

Job Type: Full-time

Pay: 24,000.00 per year

Ability to commute/relocate:

Bradford BD4 6SG: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required) Administrative: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person