Job Description

Who we are

Roseland is a fast growing UK furniture/homeware retailer established in Truro, Cornwall. Operating mainly online we sell through our own website and marketplace channels.

At this exciting time we are looking for an additional team member to join our Front-Line Customer Service team. As an e-commerce retailer our customers are at the core of all that we do; you'll be responsible for handling all types customer enquiries received and providing a successful resolution for our customers. A passion for helping others and problem solving are must haves.

Responsibilities Include

Delivery of top class customer service to our all of our valued customers Answering incoming calls & responding to customer messages via online platforms/Web-chat/social media etc. Handling customer complaints and working with internal & external partners to resolve any issues Providing occasional sales support/holiday cover to both our Truro Store & Clearance Outlet

Essential Experience

Communication skills - both written and verbal Excellent spelling & grammar Problem solving - a desire to find a solution Confident with IT, with the ability to learn new systems Ability to work on own initiative Can do attitude & a team player

Desirable Experience

Previous e-commerce experience Previous Customer Service experience Knowledge of the Furniture & Homewares industry

Benefits

20 days annual leave plus national holidays Workplace pension Employee discount Free tea, coffee, fresh fruit, pastries & pasties Free Parking Company Events PMI & PDI Cycle 2 Work Scheme Long Service Awards Birthday - Extra day Annual Leave Wellness Fund
Job Types: Full-time, Permanent

Pay: From 23,810.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Store discount
Ability to commute/relocate:

Truro TR1 2XR: reliably commute or plan to relocate before starting work (required)
Work Location: In person