Job Description

We have an exciting new opportunity for someone to join us as a Customer Service Advisor/Receptionist at our Accident Repair Centre in Nottingham.

Previous bodyshop or VDA experience would be desirable but not essential.

ROLE TITLE:

Customer Service Advisor/ Receptionist

REPORTING TO:

Bodyshop Manager

MAIN PURPOSE OF ROLE

To provide a service that books, as applicable, vehicles in and out in a manner that minimises customer waiting time. To operate the courtesy car provision in an efficient manner in order to ensure complete customer satisfaction.

MAIN TASKS

Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary. Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer. On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies. Arrange the booking of courtesy cars for customer use. To be aware of and adhere to all health and safety regulations and policies applicable to your position or environment.

TECHNICAL JOB KNOWLEDGE

The level and scope of technical knowledge will be discussed and agreed with your manager or team leader.

OTHER DUTIES

Due to the size and complexity of the establishments within the Group you will undertake any other reasonable tasks or duties that are deemed to be within your capability

,

as directed by a senior manager of the Group to whom you have a reporting relationship.

OTHER

Rate of pay is dependable on age, experience and qualifications.

Hours are 8am - 5pm, Monday - Friday

Competitive salary plus team bonus. 30 days holiday including public holidays. Loyalty days added to annual with service. Pension contributions. Recommend a friend technician bonus incentive. Long Service Awards - colleague recognition scheme. Health cash plan and Rewards platform - claim back medical costs & high street discounts.
Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 42.5 per week

Additional pay:

Bonus scheme
Benefits:

Cycle to work scheme Free parking Life insurance On-site parking Referral programme
Schedule:

Monday to Friday
Work Location: In person