Job Description

Customer Services Advisor (Fixed Term Contract until 31/01/2026)

It's not just a job. At Refined Brands we want you to feel passionate about our mission, be eager to make your mark within an ethical and sustainable business and become part of an incredible team.

In return we can offer you:

Fixed Term Contract Until 31/01/2026 Shift patterns Monday - Saturday between the following hours: 9am-5pm, 10am-6pm, Exclusive 50% discount off all Refined Brands after 1 month 30 days annual leave (Inclusive of bank holidays), increasing with length of service Free 24/7 access to our Employment Assistance Program, Health Assured Recommend a friend recruitment scheme, where you can gain 100 worth of vouchers for any brand Free fruit twice a week Paid volunteering opportunities Ethical, sustainable brands A supportive open minded team environment Family feel business

About the Company:

The role is working as a multi brand role for Celtic & Co., Frugi, Turtle Doves & Kettlewell Colours.

Refined Brands is the leading digitally native portfolio of ethically sourced, natural and sustainable British brands. Built on the back of British heritage brands and high-quality local manufacturing, the Refined Brands group was incepted in February 2021 with the acquisition of Celtic & Co and expanded via the subsequent acquisitions of Turtle Doves, Frugi and Kettlewell Colours in 2022.

Key responsibilities include

:

Act as the first point of contact for customers, clients and partner organisations, communicating effectively and efficiently with customers and colleagues in a professional, courteous and timely manner. Answer a high volume of calls and maintain a rapid response rate to agreed standards, striving for high order value through link selling and customer rapport building, remaining calm and providing a professional response at all times. Professionally respond to sales and customer queries using a problem solving approach to find solutions for customers, resolving complaints and queries as necessary. This will be achieved through: diffusing any difficult situations; responding to written communications in accordance with departmental standards, ensuring accurate information is provided and spelling & grammar is correct; where appropriate, recognising situations outside of your control passing these on correctly Contact customers by letter, email and/or telephone in support of planned or unplanned promotions and audits or to increase sales figures as directed by the Manager or the Supervisor providing information to customers of current or special offers available. Process orders and catalogue requests placed by telephone, email, & post in a timely & accurate manner.
The more diversity we have in our team, the more unique perspectives and bright ideas we share. At Refined Brands we are driven by alternative thinking, which to us means all ideas, personal beliefs, points of view, empower us to be a better more inclusive place to work.

Job Type: Permanent

Pay: 12.60 per hour

Benefits:

Company pension Employee discount Paid volunteer time Referral programme
Schedule:

8 hour shift Day shift
Work Location: In person