Job Description

Customer Service Advisors

Hertford & Bishop's Stortford, SG13 8EQ

Number of Positions:

3

Contract Type:

Permanent

Working Hours:

37

Salary:

29,793 - 31,751, inclusive of local weighting

Job Category:

Communications/Customer Service and Corporate Support

Location:

Hertford & Bishop's Stortford

Reference:

eastherts/TP/458/132

Job Introduction

Are you a customer-focused individual who would enjoy working as part of a team in a front-line service?

We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to advise residents across a range of our different services, such as benefits, council tax, parking, and waste.

What will you be doing?

- Providing customers with prompt, effective, and courteous front-line services via telephone, email, and in person
- Promoting and supporting East Herts online services, whilst offering assisted self-service for customers without the means or ability to use online self-service applications without support
- Using technology, including CRM, service-specific case management systems, the internet, intranet, and social media to access information in order to respond to customer queries

As an ideal candidate, you will have:

- An NVQ Level 2 in Customer Service or equivalent experience
- The ability to multitask whilst remaining calm and professional in a pressurised, fast-paced customer service environment
- Experience of dealing with difficult customers and sensitive information
- Competency in using IT systems, including Microsoft Office
- Strong communication and interpersonal skills

What can we offer you?

- A stimulating and supportive work environment
- Flexible working arrangements, including flexi-time
- 26-29 days' annual leave, rising to 34 days with 5 years' local government service
- Employee well-being programme

Please note that working up to two days per week in the Hertford and/or Bishop's Stortford office is essential. Part-time working will be considered. Optional part-time homeworking is available following training and performance review.

How to apply

For an informal discussion about the role and to find out more about East Herts Council's ambition, please contact Alex Cook, Customer Services Manager.

Closing date: 2 February 2026

Interviews will be held on: TBC

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

Job Types: Full-time, Permanent

Pay: 29,793.00-31,751.00 per year

Work Location: In person