Job Description

Located in the beautiful village of Steeple Morden, near Royston in Hertfordshire, Oz Espresso Machines is an established specialist espresso machine equipment importer, distributor and service provider for Conti Espresso machines and Compak Espresso Grinders. Our customers include some of the biggest names in coffee; well-known international brands as well as speciality coffee roasters, baristas and specialist engineers across the UK.

We are now looking for a dynamic individual to join our team and help support our network of customers.

This role will give the right candidate an opportunity to grow within the business, developing the customer service role and making a big impact on the business and the partners we work with.

Ideally, we are looking for candidates with strong communication skills, excellent attention to detail and experience in a busy administration role, but are equally happy to speak to anyone with a great personality and the desire to learn new things. Perhaps you work in a cafe or restaurant, have an interest in coffee (not essential) or just fancy the change?

Experience with the following media will give individuals an advantage in this role:

MICROSOFT OFFICE (word, excel, outlook)

GOOGLE DRIVE

DROPBOX

XERO & UNLEASHED

Main day to day duties will include:

- Answering calls and emails, liaising and building relationships with customers and suppliers

- Dealing with fault calls/machine breakdowns, helping to diagnose machine faults and allocating engineers as required.

- Booking service work and installations for equipment

- Ordering products, dispatching and receiving/ managing deliveries

- Logistics, from Royal Mail and DPD through to our machine delivery partners

- Spare parts management and order processing

- Basic invoicing and bookkeeping tasks

- General office administration

Our systems are almost fully automated - full training given (prior knowledge is advantageous)

The individual will also be able to:

- Gain lots of coffee knowledge

- Have the opportunity to travel to Monaco and Barcelona for product training

- Assist with planning and attend (if desired) exhibitions, sales meetings & barista training.

Approximate start date - Mid November 2025

Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Work Location: In person