Job Description

CET is the UK's leading provider of subsidence investigation and remediation services.
We offer a comprehensive range of services, including foundation and drainage investigations, soil analysis, and building monitoring.
We're looking confident people with a natural instinct to help. People who give it their all, where no challenge is too big, no ask too great. Naturals when it comes to making conversation and at their best when thinking on their feet. As one of our Customer Service Agents (known internally as a Customer Incident Manager), your unflappable nature and personal approach will give our customers the confidence you'll get right to the root of their problem. If you're great at building rapport and trust, showing empathy and resilience, and going out of your way for people, then you've probably already got what it takes to succeed here.
Communication is key - we are looking for out-going people that understand that working in the office and from home is an environment where have to keep each other up to date and in the loop of where we are during any part of the working day
Working for CET is many things - exciting, challenging, rewarding, occasionally frustrating, - but it's never dull. You'll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
If you want to work in a lively, fun environment and you've got the skills we're after, you know what to do, apply now!
The Package - Annual Salary
26,550 per annum based on working 40 hours per week
Annual Leave - 20 days plus bank holidays plus 1 service day after 12 months' service and for 1 day for each year until the maximum of 5 days has been reached.
All the additional benefits that CET can offer you can be found on our careers page!
Location
To work on a permanent hybrid basis with the necessity to attend the office based in Walsall (WS2 7BN) for 3 days each week (Tuesday/Wednesday/Thursday) and the other two days from home
Job Purpose

• To assist within the team on day-to-day activities for Site Investigations
• To ensure all emails and calls are directed correctly to the relevant persons and monitor for responses.
• To ensure all clients receive a professional and seamless journey.
• To assist and check the accuracy of reports (training will be provided)
• To ensure instructions from clients are accurate.

Job Role and duties
The main duties of the role will include but are not limited to.

• Providing support, information and solutions to ensure a positive customer experience
• Dealing with contractors, gaining appointments and producing quotes
• To receive instructions from multiple clients for site investigations
• provide accurate information about our services
• To ensure all details of the instruction are loaded on to our Internal Platform (Simplifi system) accurately and noting any special requirements.
• To assist in sending reports to clients
• Ensuring clients are chased on a regular basis where instructions are missing information.
• To ensure your Line Manager is updated on poor instructions and a weekly log produced to allow higher management to feedback to the clients.
• To respond to client emails in a professional manner
• To assist in inbound and outbound calls

Essential/Desirable Skills

• Excellent verbal and written communication skills
• Written and spoken communication skills that allow you to inform and advise others clearly
• Strong organisational and time management abilities
• Good IT Skills

• Must be able to work independently and also collaborate as part of a team
• Ability to multi-task and work under pressure
• Customer focused mindset with a problem solving attitude
• Personal commitment to improving your own knowledge and skills
• Ability to effectively build relationships internally and externally to the business.

• High level of accuracy and attention to detail
• To be reactive to changes in volumes of instructions and claims
• Eager to learn and progress within your department. Having the confidence to ask for help when you don't understand what is required of you
• Previous experience in customer service or administrative role (1-3 years)

We all have different skills here at CET and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future.
At CET, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
CET is a Disability Confident Committed Employer and we want to make sure that you have the best possible recruitment experience with us. If you have a disability or long-term health condition or need any adjustments to our process that would help you to perform to your full potential, please let us know.

Skills Required