Customer Service Agent
Belfast, NIR, GB, United Kingdom
Job Description
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. Your ability to communicate effectively and handle inquiries will be crucial in maintaining our reputation for outstanding client services.
Role & Responsibilities:
Providing customer support via telephone, e-mail and other methods in French and English. Ensuring a high level of customer service to our candidates and clients Resolving customer queries on a first call resolution basis. Where first call resolution isn't possible, ensure that you follow relevant escalation procedures. Following your assigned daily schedules and tasks. Taking part in in motivational activities. Using and implementing feedback given during monitoring and coaching sessions. Ensuring data security and upholding GDPR. Achieving all individual KPIs including (but not limited to) AHT, QA, and PPH
Job Type: Fixed term contract
Contract length: 6 months
Pay: 20.00-40.00 per hour
Application question(s):
Providing customer support via telephone, e-mail, and other methods in French and English
Language:
French (required) * English (required)
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Job Detail
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Job IdJD3704470
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBelfast, NIR, GB, United Kingdom
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EducationNot mentioned