Job Description

###

Description

AllClear is one of the UK's leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding

4.9-star Trustpilot rating

, our reputation is built on consistently delivering exceptional customer experiences.


We're proud to be a

Which? Recommended Provider

, and our award-winning policies are

5-star rated by Defaqto

. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.


We're now looking for a

Customer Service Agent

who leads by example, inspires team spirit, and drives high performance -- all while putting exceptional customer service at the heart of everything they do. If you're passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.###

Why Join Us?

Competitive Starting Salary: Basic Salary 25,000 up to 28,000 Earnings Potential: Bonus potential of up to 200 per month 33 days' annual leave (including bank holidays) plus 1 day off for your birthday because your worth it A great benefits package, including: + Company-paid health cash plan
+ Company pension scheme
+ Holiday buy scheme
+ Staff discounts on travel insurance
Ongoing training on our products Real career progression opportunities -- we love to promote from within. A supportive, friendly team where your ideas and input are valued. Based in Cardiff, with easy transport links and plenty of nearby amenities.
###

Key Responsibilities

Deliver Exceptional Service Every Day

Be the friendly voice and trusted expert our customers count on. Represent AllClear's values in every interaction, making travel possible for those with pre-existing medical conditions.

Put the Customer First

Listen with empathy, respond with professionalism, and go the extra mile to resolve queries quickly and thoroughly. Your goal? Make every customer feel supported, understood, and confident in their cover.

Own Every Interaction

Take pride in handling a wide range of customer enquiries--whether it's helping someone choose the right policy, resolving an issue, or guiding them through a claim. If things get complex, stay calm and see it through with care.

Be Driven by Quality

Stay focused on hitting key performance goals like first-call resolution, customer satisfaction, and response time--while always keeping the human touch at the heart of what you do.

Learn and Grow

Access ongoing training and support to deepen your knowledge of travel insurance, improve your service skills, and grow your career. Your development matters to us.

Collaborate to Make It Better

Work closely with colleagues across departments to help ensure a seamless experience for our customers. Share ideas and feedback that make our service smarter and stronger.

Stay Sharp on Standards

Follow FCA regulations, data protection rules, and internal procedures with precision. Be proactive in keeping up to date with any changes--and help us deliver service that's not only kind, but compliant.###

What We're Looking For

Experienced in delivering exceptional service in a

customer service or contact centre environment

. Confident working towards

sales and service targets

, with a clear understanding of what great performance looks like. Skilled in

building rapport

and creating positive customer experiences--especially for those who need extra care or reassurance when travelling. Comfortable navigating

contact centre systems and processes

, and able to handle multiple tasks efficiently. Proactive and

solution-focused

--you think ahead, solve problems quickly, and always look for ways to improve. A strong

team player

who thrives in a collaborative environment and works hard to support shared goals. Passionate about helping people and

making a real difference

with every call, email, or chat.




###

About AllClear Travel Insurance

At AllClear, we believe everyone deserves the freedom to explore the world--

no matter their age, destination, or medical history

. Since 2000, we've helped over

3.5 million people

get the travel insurance they need to go further, worry-free. Whether it's a once-in-a-lifetime adventure or a quick city break, we've got it covered.

We're proud to be one of the

UK's leading travel insurance specialists

, with top-rated policies (hello,

5-star Defaqto

and

Which? Recommended

) and a

4.9-star Trustpilot rating

that speaks for itself.


But here's the bit you really want to know...
We're not your average insurance company. With

five offices

,

500+ amazing team members

, and plenty of big ideas, we're growing fast--and we want you to grow with us.


AllClear has been recognised as one of the

top 10 insurance companies to work for

, and it shows in how we treat our people. We offer:

Award-winning culture

- Personal Lines Broker of the Year, Broker Innovation Awards, and more

Flexible working options

- Because life happens

Competitive pay and benefits

- Because you're worth it

Career development

- We invest in your future

Inclusive, supportive teams

- You'll never go it alone

1-Star Best Companies Accreditation (2024)

- Yep, we're officially a great place to work
If you're passionate, proactive, and ready to work somewhere that values what you bring to the table, then you'll fit right in. We're big on

integrity

,

innovation

, and doing the right thing--for our customers and for each other.


Check out our current roles--we'd love to welcome you to the AllClear family.