Job Description

John Pye Auctions is the UK's largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued customers and clients.

What you will love about this role:

Competitive salary. Generous annual bonus scheme. Attractive pension scheme. 31 days annual leave + work-free birthday. Excellent work-life balance. Fantastic internal progression opportunities with professional training. Achievement and long service company awards, to include our quarterly 6,000 'Don Burton Award' (conditions apply). Free on-site parking, retail discount scheme. Regular team social events and sports event opportunities including complimentary and discounted tickets.

Job purpose -

To support the delivery of efficient customer services to our customers and provide full administrative support to the Assistant Office Manager.

Main Duties and responsibilities -

Manning the office environment to ensure full customer interface during opening hours

Manage and rectify all customer complaints/queries

Always Maintain contact and communication with Sale Rooms

Proactively identify, prepare and despatch all missing lots and replacement

items as appropriate to customer complaint

Record all correspondence with customers.

Process claims with contracted delivery companies where customer goods have been damaged/lost in transit.

Maintain and update in house customer service platform ensuring all customers receive an initial response within 24 hours and are updated every 72 hours after that and the system is kept up to date with any notes/email correspondence

Respond to and resolve all customer complaints/queries via telephone, email, after sale enquiry form or chat box facility.

Manage customer expectations regarding company terms and conditions

Obtain customer information to ensure refunds are processed where appropriate and goods are resold and recorded where possible

Provide Customer Assistance - New Account Set Up/Bidding Advice

Interact with Customers and provide a good level of Customer Service

Keep the client database up to date with all customer notes.

Packaging and arranging delivery of replacement items

Answer all incoming telephone calls within 3 rings

Chase up any outstanding deliveries and investigate missing parcels by contacting contracted delivery companies.

Qualifications, Skills & Experience required -

No specific qualifications are required however excellent written and verbal communication skills are essential to the role. Computer & numerical skills are vital to the role.

Daily Base: Chesterfield auctions S41 9BN
Environment: Office based
Working Hours: 37.5 per week
Salary up to: 24,250.00 per annum.

Job Types: Full-time, Permanent

Pay: Up to 24,250.00 per year

Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: CSA - Chesterfield