Job Description

Are you passionate about delivering excellent customer service and ready to be part of a friendly, values-driven team? We have an exciting opportunity for a

Customer Service Agent

to join us at our Deganwy office.

About Us

North Wales Holiday Cottages is the oldest holiday letting agency in Wales, established in 1966. We represent over 100 properties across five counties in North Wales. Our mission is to:

Provide guests with exceptional places to stay Help property owners maximise returns Support local communities through tourism
Our core values include:

Treating people as we would like to be treated Taking responsibility for results Pursuing quality in all we do Committing to continuous learning and improvement Supporting and contributing to our local communities
With North Wales continuing to thrive as a tourist destination, we're growing to meet the increasing demand.

The Role - What You'll Be Doing

As a Customer Service Agent, you'll be a key part of our team, responsible for ensuring smooth bookings and an excellent guest experience.

Your duties will include:

Representing our agency positively, upholding our values and service standards Assisting guests with finding suitable properties, availability checks, bookings, and payments - in person, by phone, email, or online chat Processing bookings from our website and external platforms Managing booking details and payments Communicating clearly with guests, property owners, and suppliers Responding promptly to enquiries and guest reviews Updating our booking systems and ensuring data accuracy Handling guest queries and resolving complaints with empathy and professionalism Assisting with property management tasks, including liaising with owners and updating compliance records Performing day-to-day administrative tasks to keep things running smoothly Ensuring compliance with all company policies, procedures, and legal requirements, and suggesting improvements where appropriate

What We're Looking For

While we provide full training on our systems and processes, you'll ideally bring:

A working knowledge of Microsoft Office Previous experience in a customer service role (experience in holiday lettings is a bonus) A customer-focused mindset with enthusiasm for helping others Alignment with our company values and a proactive attitude Attention to detail and strong organisational skills Welsh language skills would be a bonus, but not essential

What You'll Get in Return

A supportive and experienced team that values knowledge sharing and personal development Opportunities to grow and explore other areas of the business such as property management, revenue management, and marketing A long-term career path - many of our team stay with us until retirement A real living wage The chance to be part of a company that genuinely cares about its people, properties, and place in the community

Interested?

We'd love to hear from you. Apply today and help us continue to deliver exceptional holidays in beautiful North Wales.

Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 20 per week

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 01/08/2025
Reference ID: JID1551