Job Description

Join T.M. Lewin and be the voice of exceptional customer experiences!

We're looking for an enthusiastic

Customer Service Agent

to join our Customer Experience team on a

3 month fixed term contract

basis ideally

starting on 27 October 2025.

In this role, you'll be at the heart of our customer interactions, helping shoppers every step of the way.

What You'll Do:

Respond to customer queries via the

Gorgias ticketing system

. Provide real-time support through

Live Chat

to assist customers with their shopping journeys. Access and update order information through the

Warehouse portal

, liaising directly with Warehouse admins when needed. Work with

UK and international delivery partners

to resolve delivery queries and accurately log interactions. Use the

Loop portal

to manage returns and resolve customer issues efficiently.

What We're Looking For:

Excellent

listening and written communication skills

. Familiarity with

Microsoft Excel, Outlook

, or similar customer communication tools. A

proactive mindset

with strong time management skills. Motivation to meet

KPIs

and contribute to team goals. Previous retail customer service experience is a plus, but not essential.

What We Offer:

Salary in line with the Real Living Wage for London (currently 13.85 per hour) 25 days holiday plus bank holidays (pro rata) Hybrid working (typically 60% of contracted time in the office) Working hours 37.5 per week (Mon-Fri 09:30 - 18:00 with one hour lunch break) Staff discount on TM Lewin: 60% full price, 30% sale items Birthday day off (as applicable depending on start date) Other benefits applicable if the role is extended or made permanent in future

About TM Lewin:

Founded in 1898, TM Lewin is a heritage British menswear brand, renowned for quality tailoring, shirts, and contemporary style. With a reputation for innovation and craftsmanship, we are expanding our retail presence with new store openings in London.

We welcome applications from everyone, but due to high volume, we may not be able to respond to all candidates individually. Thank you for your interest in T.M. Lewin!

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: Up to 27,500.00 per year

Application question(s):

Can you start work by Monday 27 October 2025? Are you comfortable working in a fast-paced retail environment? Have you worked with customer live chat or ticketing systems before?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London WC2N 4JS