Customer Service Agent & Dispatcher
Job Description
Arrow is the is a well renown and trusted Private Hire transport provider in the Leeds, Bradford and Bristol areas. Arrow is part of the DG Group. We are trusted to deliver a professional, high quality service throughout our business.
We are looking for two Customer Service Agent & Dispatchers on a minimum 16 hour contract (with the opportunity for more) to join our weekend team for weekend shifts at our Baildon office to cover 8 hour shifts, Friday night to Sunday night with a combination of 8 hour shifts. You must be available to cover up to 2am on Friday night and Saturday night shifts and 11pm on Sunday evening shifts.
This role has a 1.50 per hour uplift between the hours of 10pm - 6am
You will be fully trained on our computer systems.
Responsibilities and Duties:
Dealing with passenger's face to face
Inbound and outbound phone calls
Working in a fast-paced environment
Solving problems
Helping customers
Answering emails
Qualifications and Skills:
Excellent communication skills
Computer Literate
Strong customer service skills
Motivated and professional
Experience in the taxi industry would be highly beneficial.
Job Types: Part-time, Permanent
Pay: From 12.98 per hour
Benefits:
Company pension Free parking On-site parking
Education:
GCSE or equivalent (preferred)
Experience:
customer service: 1 year (preferred)
Work Location: In person
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Job Detail
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Job IdJD3628940
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShipley, ENG, GB, United Kingdom
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EducationNot mentioned