Job Description

We at Sovereign Speed are expanding our small team in Colnbrook, and are recruiting a Customer Service Agent to work within the road freight forwarding industry.

The successful candidate will liaise with customers, carriers, operations and overseas offices to provide a high level of customer service and ensure customer requirements are not only met, but exceeded. We are looking for someone who is good at problem solving, and has drive and determination.

The job role includes, but is not limited to:

Prompt, professional and effective communication with customers and internal departments, via email and phone. Providing quotations to customers, calculating prices from tariffs and negotiating rates within set parameters if required. Inputting and accepting customer Bookings via telephone/ email/ internal system Provide shipment tracking updates when requested General administration duties - including accurate filing, data input, handing paperwork to drivers
The right individual will have:

Knowledge of freight forwarding and an understanding of rates / quotations for European Road-freight services would be an advantage. A basic understanding of European geography, and second European language, would also be advantageous. Pro-active telephone skills, with an ability to build good business relationships with customers. Ability to listen to customers and ensure that their needs and requirements are understood. Problem-solving skills, and be able to think outside the box and on your feet. Proficient IT, administration and numerical skills. Good time keeping and attendance Ability to work in a team environment, and under pressure Ideally own transport, due to the location of our office. Free parking is provided on site.
If this sounds like a job for you, please send through your CV.

No agencies please.

Job Types: Full-time, Permanent

Work Location: In person