Job Description

-

Full-time with rotational shift patterns

- Starting on our dedicated Outbound Campaign

- First 3 weeks Monday - Friday

-

Salary up to 26,500 per year

- Starting salary differs depending on age

-

Inbound Calls training after a few weeks

-

No sales calls

-

Unsociable hour's per hour premium payment

-

28 days holiday per annum (incl. bank holidays)

-

Increased Holidays with Length of Service

-

Overtime readily available at enhanced rate

-

Pension scheme

-

Comprehensive Training Plans and Inductions

-

Dress Down Friday's & Weekends

-

Regular Staff Lunches

About us

Answer4u is the UK's leading Telephone Answering Service based in our very own 24/7 UK Call Centre located in Nottingham City Centre.

We are an Inbound only Call Centre, providing outsourcing solutions to over 2,000 clients across the UK.

Here at Answer4u we pride ourselves on internal progression; all our Team Managers, Resource Planners, Customer Service Team and Sales Team have come from agents.

About the role

This is an inbound customer service role based in our Call Centre in the heart of Nottingham's city centre.

With over 2,000 different clients each shift and day provides a new challenge and experience. This role is purely customer service, no sales calls or cold calling.

You will start on our dedicated outbound campaign, after a few weeks receive training on inbound calls.

Your main responsibilities will include:

Dealing with a dedicated Outbound Campaign Handling inbound telephone calls for our client base; Providing a professional, friendly and efficient service; Relaying information to our clients in a clear, concise and accurate format; Delivering excellent service in every customer interaction.
Our Training Manager will complete your Outbound training and learning our systems, then a few weeks later you will be skilled onto our Inbound calls.

You'll join the Call Centre under the guidance of a Team Manager. You'll continue your training alongside live call handling, with regular feedback, support, and coaching, plus monthly 1-to-1s to help you develop and succeed.

We believe in recognising extra commitment -- so if you work evenings or weekends, you'll receive an hourly premium for those unsociable hours.

About you

We are looking for keen and reliable individuals who display a passion for customer service, have the ability to multi task, demonstrate good keyboard skills and enjoy working in a busy and fast paced environment.

Someone who thrives on working as part of a team but is also more than capable of working on their own initiative.

Demonstrating excellent written and verbal communication skills and an ability to work to tight deadlines. Previous experience in a customer service or Call Centre environment is beneficial but not essential as full training, support and on the job coaching will be provided.

Job Type: Full-time

Pay: Up to 13.40 per hour

Work Location: In person