Job Description

Customer Service Agent - Full time / permanent

Position ID: req44281

Sector: BA Europe

Functional Area: Consumer Care/Customer Care

Location: Luton

Number of Openings: 1

Reporting to: Manager Title

Employment Type: Permanent

Apply By: Date

POSITION DESCRIPTION:

Help make our consumers happy today and their experiences better tomorrow.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home.

All about the role:

The primary function of this role is to deliver Best-in-Class Service across all our work channels. A key focus is to work proactively to achieve operational excellence with the aim to create and maintain an outstanding experience for our customers.

You will be required to manage inbound and outbound calls, email queries and accurately process orders. You will be the first point of contact for pre sales enquiries and will be expected to manage your time and availability to meet our service level agreements.

What you\'ll do:

\xc2\xb7 Handle inbound and outbound traffic (fax, email, post, telephone) for pre-sales environment

\xc2\xb7 Ensure all enquires, questions, issues and customer complaints are always fully resolved whilst applying reasoning over potential costs and liabilities

\xc2\xb7 Investigate and pro-actively resolve any customer complaint to the departmental standards

\xc2\xb7 Accurate order processing and price checking and ensure fulfilment where possible

\xc2\xb7 Accurately record and process all call/customer information on to the Customer Service computer systems

\xc2\xb7 Work as part of a team towards meeting and achieving, individual, team and department objectives

\xc2\xb7 Actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level

Qualifications:

\xc2\xb7 First experience working within customer service environment

\xc2\xb7 Attention to detail and organizational skills

\xc2\xb7 Ability to address external customers in a professional and convincing manner

\xc2\xb7 Ability to engage colleagues and managers to build strong networks

\xc2\xb7 Passionate, energetic, and a true team player

\xc2\xb7 Excellent communication skills

\xc2\xb7 MS Office and ideally also SAP knowledge

\xc2\xb7 Fluent in English

Where you\'ll be:

This is an office-based position working from our Luton office. Hybrid working options are available.

Benefits Highlights:

\xc2\xb7 Excellent Development Opportunities

\xc2\xb7 Defined Contribution Pension Scheme - Company contribution up to 8%

\xc2\xb7 25 days holiday plus Bank holidays

\xc2\xb7 Enhanced Company Sick Pay

\xc2\xb7 Healthcare Cash Plan - cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership

\xc2\xb7 Life Assurance 3 x salary

\xc2\xb7 50% Staff discount, 40% friends and family discount

\xc2\xb7 Employee Assistance Programme - 24/7 GP, mental health support, financial, legal, health and nutrition advice

\xc2\xb7 Premium Subscription to Calm App

\xc2\xb7 Hybrid working

\xc2\xb7 Quarterly bonus

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

#LI-TB1 #LI-Hybrid

POSITION REQUIREMENTS:

COMPANY DESCRIPTION
Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, we place the consumer at the heart of everything we do. Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year. In 2017 Electrolux had sales of SEK 122 billion and employed 56,000 people around the world. For more information go to www.electroluxgroup.com.

Electrolux