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Customer Service Agent

Glasgow, SCT, GB, United Kingdom

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Job Description

Customer Service Agent - Glasgow City Centre

25,080 per year Opportunity to earn up to 250 in commission each month Annual salary review with potential increase up to 1,000 per year Incentives including regular prize draws and holiday giveaways

Hours

Two-week rotational shift pattern Monday to Friday between 8:00 AM and 8:00 PM Saturday shifts from 9:00 AM to 4:00 PM every second week

The role of Customer Service Agent:

Handling both inbound and outbound calls to assist customers with outstanding debt Accurately updating customer account notes after each interaction Providing high-quality service while ensuring customers are treated fairly and respectfully

The ideal Customer Service Agent:

Excellent customer service skills, gained either in a contact centre or face-to-face environment A strong focus on delivering exceptional customer experiences in every interaction Clear and professional verbal and written communication skills The ability to manage challenging conversations with empathy and confidence

Please note: All candidates must pass a credit check and a disclosure check to be eligible for this position.

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