Customer Service Agent
Hounslow, ENG, GB, United Kingdom
Job Description
A Customer Service Agent will carry out services under the brand of Airport Concierge. You will be required to assist a range of customers, from unaccompanied minors to high profile VIPs at Heathrow Airport.
Main Responsibilities:
Provide customer service in a security restricted area To provide airline check-In & baggage hall assistance Provide Concierge Porter service and En-Route Lounge Ensure all services are carried out to the highest standards at all times Work in line with all company, client and environment protocol agreements Ensure company presentation standards are adhered to at all times Demonstrate discretion and professionalism when assisting high profile Clients whilst maintaining strict GDPR confidentiality To develop, build and maintain effective working relationships with clients Always show professional, courtesy and respect to all co-workers and staff To confidentially trouble-shoot and assist in resolving issues, dealing with disruption and irregularities which may occur Ensure you have in-depth knowledge of the airport environment and products Liaise closely with Co-Ordinators/Team Leaders and co-workers to ensure team effectiveness and a positive working environment Completion of all necessary reports and paperwork accurately and efficiently * Escalate any foreseeable service issues to your Co-Ordinator/Team Leader at the earliest opportunity
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Job Detail
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Job IdJD3629023
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHounslow, ENG, GB, United Kingdom
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EducationNot mentioned