Job Description

Agrii are looking to employ a

Customer Service Agent

for a full-time, permanent position. This is a hybrid position that requires travel to our Alconbury site, twice per week.

Agrii is a leading provider of agronomy services, technology and strategic advice for the UK's food and farming sectors. Known for our supportive culture, long-term staff retention and commitment to employee wellbeing, we're looking for a Customer Service Agent to join our Customer Service team in Alconbury. In this role, you will act as the first point of contact for internal and external customers, providing high-quality support across order processing, enquiries, and account-related tasks. You'll play a key role in ensuring every customer receives a professional, efficient and positive experience.

What you'll do

Provide a high-quality telephone service, ensuring calls are handled promptly and to agreed standards. Take, process and progress customer orders in line with internal procedures. Manage customer returns and general account enquiries. Handle sales ledger-related queries. Liaise with logistics teams where appropriate and keep our customers updated. Maintain up-to-date customer information and documentation. Collaborate with sales teams to improve the customer experience. Support the resolution of customer complaints in line with agreed procedures. Support and maintain our customer portal. Ensure compliance with Health & Safety policies, company guidelines and environmental standards.

What you'll bring

Strong IT skills and confidence using multiple systems. Excellent attention to detail with an analytical mindset. A professional, personable telephone manner and strong interpersonal and customer service skills. Flexibility in your approach to work -- particularly during peak spring and autumn periods, and with variable hours between November and March. Reliability and the ability to follow procedures accurately. Experience working with sales ledgers. Ability to work to deadlines in a fast-paced environment.

Please note:

Working hours will vary between April and October to meet the needs of the business.

Job Types: Full-time, Permanent

Pay: From 25,900.00 per year

Benefits:

Bereavement leave Company events Company pension Employee stock purchase plan Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme Sick pay Store discount Work from home
Work Location: Hybrid remote in Huntingdon PE28 4JH