Job Description

Skytanking Aviation Services Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage and aircraft handling.

As a Customer Service Agent your role includes:

Processing customers at the check-in desk:

tagging of baggage, checking validity of travel documentation (passports & visas),seat allocation, issuing boarding cards, collecting airline fees. To be fully conversant with the policy and procedures of our contracted airlines.

Flight boarding:

checking of boarding passes, check all hand baggage complies with airline regulations.

Flight arrivals:

processing Customers from the aircraft to the terminal building in a safe and controlled manner, dealing with Customer queries including misplaced bags.

Office duties

include telephone enquiries, flight administration, misplaced bags, flight enquiries and the update of the Flight Information Display Screens.
We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.

Essential Skills and Attributes

Adaptability:

Flexibility to work in a dynamic environment and accommodate operational needs.

Team Player:

Strong collaboration skills and the ability to work effectively within a team.

Attention to Detail:

Accuracy in handling passenger details, documentation, and operational tasks.

Tech Proficiency:

Competency in using computer systems and software.

Resilience Under Pressure:

Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.

Shift Pattern

This role involves shift work, including weekends and Bank Holidays.
You must be flexible and be able to work a varied shift pattern of 37.5 hours per week which includes early starts (04:30am approx), late finishes (10:30pm approx) and weekends, early/late shifts are subject to a shift allowance.

Requirements

To meet regulatory and operational standards, all applicants must:

Provide

5 years of checkable references

to ensure background verification. Submit a

clear criminal record check

(Basic Disclosure Scotland). Have the right to work in the UK. A driving licence and access to a vehicle is essential.
We offer you:We are committed to creating a supportive and rewarding work environment. Our benefits include:

Comprehensive

on-the-job training

to equip you with all necessary skills.

Uniform

provided for a professional appearance.

Free on-site parking

, ensuring convenience for your commute. Additional leave entitlements. Employee Assistance program.
Job Types: Full-time, Permanent

Pay: 23,809.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Schedule:

Day shift Holidays Night shift Weekend availability
Work Location: In person