Job Description

We are currently seeking a

reliable & dedicated

Customer Service Agent to take on this telephone based position within the customer service team at

Legacy Wills & Estate Planning Limited

.

This fast paced role will involve receiving inbound calls, dealing with all

client queries

and taking any

amendments

required for their Will & Estate Planning documents. It will also involve making

outbound calls

to clients that have requested

call-backs

and to update on the progression of documents at key points throughout our clients journey, as well as responding to incoming

customer emails

satisfactorily. Liaising with relevant departments to ensure updates are made and clients have received notifications of all action required on their client documents and queries.

Previous experience in a telephone based customer service role is preferred but full training will be provided.

The ideal candidate must be an

excellent communicator

, be

proactive in problem solving

and

motivated with great customer service skills

. They must also be computer literate with a good knowledge of Microsoft Office and have strong administration skills. The hours of work will be

8:45am

to

5:00pm

Monday to Friday

(36.25 hours per week) based in the city centre.

The company will be conducting telephone and office based interviews for this role.

Job Types: Full-time, Permanent

Pay: 23,015.85 per year

Benefits:

Casual dress Company events Company pension Health & wellbeing programme Sick pay
Application question(s):

Have you applied for a position with Legacy Wills before? Which area of Leicester do you live in?
Experience:

Customer Service (telephone based): 1 year (preferred)
Work Location: In person