Job Description

Customer Service Agent | London | Permanent
Salary: Up to 26,156
Hours: 40 Hours
Shifts: Monday to Friday, 10:00 am to 19:00 after training shift will be 08:00 am to 17:00 pm.
Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments - could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of 'Medicash Perks at Work' - a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money - what's not to like?!
• Travel for cheaper with interest free season ticket loans (available after a years' service)

Who are we?
CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.
This is where YOU come in!
What will I be doing?
As a Customer Service Agent you will be responsible for answering inbound customer calls and dealing with bookings in a professional, courteous and efficient manner. You will be the first point of contact a customer has with the company and you will be representing our company values.
Roles & Responsibilities of a Customer Service Agent:

• Answering the telephone and dealing with customer enquiries in a courteous and professional manner.
• Taking and accepting bookings by telephone and email and informing the customer of the correct delivery price.
• Liaising with the control team to ensure customer information is accurate, advising passengers of any extra delays.
• Informing customers of any additional charges.
• Dealing with customer feedback and liaising with the Customer Services department.
• Manage queries raised through LiveChat in a timely and professional manner.
• Fulfilling the business needs and working as part of the Team to help always deliver the best possible service.
• Ensure you take reasonable care of your own health and safety and of others who may be affected by your actions.
• Ensure customer and personal information is collected and processed in line with the company General Data Protection Regulations (GDPR) policy and procedures.

Skills needed for a Customer Service Agent:

• A high level of computer literacy. Competent in Microsoft Office, Excel, Outlook, Word and PowerPoint.
• Excellent written and verbal communication skills.
• Excellent organisational skills.
• Knowledge of the courier or passenger car service industry preferable.
• Excellent inter-personal skills.
• Professional, committed and organised approach to work.
• Good attention to detail.
• Ability to work under pressure, use judgement to make decisions and adapt to change.
• A calm and composed approach when dealing with confrontation.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Customer Service Agent sounds like you, we really want to hear from you! Please don't delay, send us your CV and covering letter outlining why you're the best person for the job.

CitySprint