Job Description

Job title:

Customer Service Agent

Hours:

38hrs per week on average (Shifts - 4 x 10hr shifts out of 7 days)

Salary:

Competitive

Holiday entitlement:

25 days per annum, plus Bank Holidays

Location:

Office working (No work from home option)

Reporting to:

Customer Experience Lead

Background

Are you passionate about delivering top-notch customer service and looking for a fun, supportive team to call your own? Co Wheels Car Club is the perfect place for you!

At Co Wheels, we're revolutionising how people access cars with our 'pay-as-you-go' car hire service. With a fleet of over 600 vehicles spread across more than 70 towns and cities in the UK, we're helping people drive smarter, not harder. As a registered Social Enterprise, we're also making a real difference by delivering sustainable transport solutions to sectors like local government, the NHS, universities and housing providers.

As our membership grows, we're looking for an enthusiastic, customer-driven Customer Service Agent to join our small team. If you're a self-starter who is all about putting people first and creating unforgettable experiences, we want to hear from you!

The Role :

As a key member of our Customer Service Team, you'll be at the heart of delivering fantastic service to our 40,000 members. Whether you're handling enquiries via online chat, phone or email, your calm and professional approach will ensure every interaction is a positive one. In this fast-paced environment, no two days (or nights) are the same - and that's just how we like it!

We believe in supporting our team to grow, so you'll be given all the training and tools you need to succeed. Full training is provided before moving onto the regular schedule of the Customer Service Team.

Your Responsibilities :

Keep customer service standards sky-high, calmly handling any issues that come your way. Respond to customer inquiries via chat, email and phone in a friendly, professional and brand-reflecting manner. Tackle customer complaints with confidence and turn challenges into solutions. Handle membership processing and general admin tasks. Embrace variety - Co Wheels is always growing therefore your duties may vary into other areas of the business on occasion.

What We're Looking For :

Previous experience in customer service (Call Centre environment a bonus). Strong communication skills and the ability to build positive relationships with team members and Co Wheels members alike. A flexible approach to work shifts to meet the needs of the business (we'll give you plenty of notice !). A tech-savvy mindset - comfortable using various software programs and the Co Wheels App. A passion for delivering great customer experiences. We are a small team and expect a hands on approach with everyone chipping in and helping each other out

Why Co Wheels ?

Competitive Salary

- We value your hard work!

Generous Holiday

- 25 days + bank holidays to recharge.

Cycle-to-Work Scheme

- Plus secure cycle storage for your ride.

Growth Opportunities

- We want to see you thrive and progress within the company.

Annual Bonus

- Based on company/ group targets and KPIs.

Company ECOS Car Scheme

- As part of MG UK, our staff can take advantage of the MG ECOS Scheme

Workplace Pension

- With People's Pension.

Relaxed Dress Code

- No need to wear a suit to be your best self.

If you're ready to be part of an innovative, mission-driven company where you can make a real difference, apply today! Let's drive the future of transportation together!

Experience:

Customer Service: 1 year (preferred)

Work Location:

Newcastle upon Tyne

If you require further information, please email gareth@co-wheels.org.uk

Co Wheels Car Club

Suite 1, 7-15 Pink Lane,

Newcastle upon Tyne,

NE1 5DW

www.co-wheels.org.uk

Job Type: Full-time

Pay: From 12.21 per hour

Benefits:

Company pension Cycle to work scheme Employee discount
Experience:

Customer service: 1 year (required)
Work Location: In person

Reference ID: DK/CSA NS25