Job Description

Job description

Power Tool World has become one of the UK's largest distributors of power tools across the UK. We picked, packed and shipped over half a million items last year - and we're still growing. As an ever-expending business, we are looking for a Customer Service Agent to join our team.

This is a fantastic opportunity for a motivated individual to join a tight-knit and high performing team where benefits include monthly company lunches, free parking and of course staff discount.

About The Role

Reporting to the Customer Service Manager, you will work within our Customer Service department to provide advice and guidance to our customers, supporting them in both pre-sale and after-sales care.

You will be the voice of our organisation, and as such this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As we strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload.

This is a full time, permanent position with a starting salary of

26,564

per annum.

Your normal working week will be Monday to Friday from 8.30am to 5.30pm.

Key Duties & Responsibilities

Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media

Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact

Communicate with customers about their orders, including any delays or changes in delivery

Cancel and refund customer orders when requested

Communicate with our courier service with regards to late or missing deliveries

Arrange returns of faulty items in line with our Returns Policy

Help customers to register online and process their orders through our website

Assist customers with product queries

Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate.

Skills & Experience

Essential:

Previous experience of working in a customer focused environment

Positive energy - Willing to go the extra mile for each and every customer

Team spirit - Great customer service relies on effective teamwork

Confidence - We are looking for people's people who can establish common ground, remain calm under pressure and work towards positive outcomes with confidence.

Sparkling telephone manner - Customers must feel like you can relate to them with empathy through clear and effective communication

Desirable:

Industry experience would be beneficial but is certainly not a requirement

Previous experience of Gorgias

Product knowledge

Job Types:

Full-time, Permanent

Pay: 26,564

Benefits:

Casual dress

Employee discount

On-site parking

Schedule:

Day shift

Monday to Friday

No weekends

Work Location:

In person

Job Types: Full-time, Temporary, Fixed term contract, Temp to perm

Pay: 28,287.96 per year

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Reference ID: Customer Service Agent