Customer Service Agent

Nottingham, United Kingdom

https://www.mncjobs.co.uk/company/harper-recruitment-group

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Job Description

Customer Service Agent - Nights
Remote Working with training in Nottingham
12.30 per hour
Monday-Friday 5.30 pm - 2 am
Harper Recruitment are proud to be working in exclusive partnership with a leading designer brand. We are looking for passionate individuals to join a motivated and thriving team.
What does the role involve?

Responding to customer queries through allocated tickets, emails, letters, telephone and live chat
Investigating and resolving customer complaints
Liaising with internal teams, B2B, customers, and couriers
Processing orders, payments, returns, replacements, and refunds
Maintaining knowledge of products, services, and promotions to provide a 1st class customer experience
Performing other customer-based administrative duties
Managing fluctuating workloads

Who are we looking for?

Proven customer service experience from office, call centre, retail, hospitality or similar
Bubbly and passionate communicator
Adaptability and team player
MS Office proficiency (Word, Outlook, Excel)

Submit your CV today to apply!
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. We are also hiring for remote weekend workers for this position.