Job Description

Loganair operates a comprehensive network of scheduled and charter flights around the United Kingdom and Europe. It continues to grow, and it now has around 850 members of staff, in various departments, including, Engineering, Flight Operations, Ground and Customer Services, Safety and Compliance, Commercial, Finance and Operations. We have stations throughout the United Kingdom. Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on-time airline. The opportunity is for a Customer Service Agent in Sumburgh. The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts. Customer Service Agents have a wide range of duties including:

• Checking passengers in for flights
• Ensuring security protocols are adhered to
• Answer passenger queries when flights have been cancelled/delayed
• Arrange alternative transport/accommodation as required and
• Provide telephone ticketing sales support
• Accepting and processing cargo.
• Supporting the oil and gas operation.

Skills:

• Be customer focused and helpful.
• Enjoy working with the public and meeting new people.
• Have excellent communication skills.
• Be able to respond quickly and efficiently to changing situations
• Be able to deal with difficult situations with tact and diplomacy.

The role is varied involving indoor and outside working, in all weathers. If you are interested in aviation and are committed to safety and delivering a high-quality service, please send your CV to apply. At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment . Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience Job Types: Full-time, Permanent Benefits:

• Company pension
• Employee discount
• Free or subsidised travel
• Life insurance
• On-site parking

Schedule:

• Day shift
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Sumburgh: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person Application deadline: 24/11/2023