Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet and Science Diet. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.
Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.
We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.
A career at Hill's Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Information at a Glance
Job Title: Customer Service and Logistics Intern (12 Months)
Travel Required?: Travel - up to 10% of time
Posting Start Date: 11/19/25
Hybrid
No Relocation Assistance Offered
Job Number #170544 - Surrey, England, United Kingdom
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Position: Customer Service and Logistics Intern
Reports to: Director CS&L
Location: Woking, UK (4 days per week on site)
Duration: 1 year internship
At Hill's Pet Nutrition, we have a purpose. Every day, around the world, we transform the lives of millions of pet families through groundbreaking innovation and outstanding nutrition.
Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill's mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that's a step ahead, so pets and pet parents can enjoy every day together.
We are a dynamic and passionate team with big dreams and big opportunities for those who join our mission. Our well-established team is highly motivated and driven to help transform the lives of pets. We're part of the wider Colgate-Palmolive family, offering a dynamic and supportive environment with excellent opportunities for career growth.
What you will be doing
An excellent opportunity to be part of a friendly, dynamic team within an international organization. We are looking for analytical minded, enthusiastic, and professional individuals to provide excellent customer care alongside completing a high standard of administration. Full training and support will be provided on the following:
Manage Hill's Customer Enquiries and support the Logistics team in daily tasks.
Support the daily operations of the digital tools and Hills Loyalty Programmes.
Handle the Order to Invoice process within Hill's Best Practice standards.
Be accountable for successful order management and supervising all aspects of the customer service process to assure timely deliveries to Customers.
Our intern will work in a friendly and inclusive work environment. You will receive training and ongoing support in the role.
You will be responsible for
Responsible for supporting day to day Hill's Loyalty and Staff Feeding Programmes
Liaise with customers via email or telephone
Managing and following up on enquiries from customers to ensure they are resolved
Collaborate with internal teams to investigate and resolve order management and delivery issues
Use SAP order processing and fulfillment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention.
Investigate and resolve order management inquiries and delivery issues
Participate in promotional strategies on Hill's Vetshop
Update weekly reports
Supporting the Customer Service and Logistics team in day to day tasks
What you will bring to the team
Excellent communication skills (written and verbal) are essential for this role
A University Degree would be an advantage
Excellent computer literacy (Google Suite, Excel)
High level of accuracy for entering data and attention to detail are crucial
Excellent time management skills
Thrives in a customer facing role and takes ownership of your own workload
Ability to communicate effectively with internal and external contacts
If you want to join a group of passionate people and make an impact, we would love to hear from you. Hit apply and submit your application.
Our Commitment to Inclusion
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this

Skills Required