Job Description

Customer Service Assistant

Hours:

Full-time, Monday to Friday, 08:45 - 17:15 (1-hour lunch break)

Start Date:

Immediate

The Role

We're pleased to offer an exciting opportunity for a

Customer Service Assistant

to join our friendly and supportive team. This is a full-time, office-based position with regular weekday hours--perfect for someone seeking a stable role in a fast-paced and rewarding environment.

You'll play a key role in delivering exceptional customer service and providing essential administrative support. This includes handling incoming calls and emails, processing orders, resolving queries, and assisting with returns and courier issues. Full training on our bespoke systems will be provided.

We're looking for someone who is approachable, efficient, and detail-oriented, with excellent organisational skills. A professional telephone manner and a good working knowledge of Microsoft Office are essential. Above all, reliability and a strong attendance record are key.

About Us

Medisave is a leading UK distributor of medical equipment and pharmaceutical supplies. Founded 24 years ago as a family-run start-up, our business has grown steadily while staying true to the values of friendship, trust, and teamwork that shaped our beginnings.

We believe Medisave is a special place to work--our culture is positive, collaborative, and down-to-earth. We minimise unnecessary hierarchy, reward hard work with achievable goals, and always strive to create a working environment that's both enjoyable and supportive.

Key Responsibilities

Respond promptly and professionally to customer calls and emails Provide accurate information on products and services Assist with order processing, returns, and delivery-related queries Resolve stock issues and liaise with suppliers or manufacturers as needed Escalate complex queries to the appropriate team when necessary Maintain accurate and up-to-date customer records Perform key operational tasks such as credit checks, order processing, and despatch

Key Skills

Excellent communication skills, both written and verbal Confident and courteous phone manner with strong listening skills Ability to assess customer needs and provide clear, helpful solutions Competent IT skills, particularly in Microsoft Office Strong problem-solving abilities and attention to detail Able to stay calm and empathetic in challenging situations

Requirements

A good standard of education, including GCSEs (or equivalent) at grade C/4 or above in English and Maths Previous experience in a customer service or administrative role is preferred, but not essential A dependable, punctual, and responsible approach to work
If you're someone who takes pride in delivering excellent customer service and enjoys being part of a hardworking, friendly team, we'd love to hear from you.

Job Type: Full-time

Pay: 25,106.25 per year

Education:

GCSE or equivalent (required)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 24/07/2025