Job Description

Location: Manchester (Hybrid Role)

Salary: 28,000 per annum

Hours: Full-time - 37.5 hours per week 9am - 5pm (Wednesday - Sunday)

About Just Bee Honey

Just Bee was founded in 2014 with a mission to create exciting and healthy honey-

based products while making a positive impact on the environment by helping to

save the bees. Our passion for innovation and sustainability drives everything we do.

Over the years, we've expanded our product offerings to include a range of

functional and flavoured honeys, such as our certified New Zealand Manuka Raw

Vitamin Honey and the popular Lemon and Ginger Vitamin Honey, ideal for boosting

immunity and soothing colds.

In 2020, the demand for our products surged, particularly online, as health-conscious

consumers sought natural alternatives. By 2022, we moved into our facility in

Trafford Park, Manchester, centralizing all operations under one roof to support our

growing business. We also achieved SALSA accreditation in 2023. While we

currently sell exclusively in the UK, we have ambitious plans to expand

internationally.

The Role

We're looking for a Customer Service and Operations Support team member to

join our small but mighty hive. This hybrid role will start with a mix of 3 days per

week in Customer Service and 2 days in Operational Support, moving into a full-

time Customer Service role in the coming months.

You'll be the first point of contact for our customers -- answering questions, solving

problems, and ensuring every experience with Just Bee is a sweet one. You'll also

lend a hand to our operations team when needed, helping prepare orders and stock

for dispatch.

Key Responsibilities

Customer Service (Main Focus):

Respond to customer enquiries via email and social media (including DMs, comments and replies Resolve customer queries with professionalism and empathy Keep up-to-date with product knowledge to provide accurate information Meet customer service KPIs and maintain high satisfaction levels

Operational Support (Initially 2 Days/Week):

Help pack online orders and prepare stock for delivery Support warehouse operations and team workflow when needed Maintain cleanliness and organisation in workspace

Who we're looking for:

Excellent written and verbal communication skills Fluent in English, with strong grammar and attention to detail IT literate and confident using online platforms and systems Friendly, flexible, and comfortable working independently or as part of a team Willing to work weekends and adapt to changing business needs Previous customer service experience is a bonus but not essential

What We Offer

28,000 annual salary Free honey (obviously!) Hybrid working - split between home and our Trafford Park office A dynamic, supportive team environment The chance to grow with a fast-moving independent brand
Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Casual dress Company events Employee discount Free parking Transport links Work from home
Work Location: Hybrid remote in Manchester M17 1HQ