Job Description

Job Summary

We are looking for a hard-working individual with customer support experience to join our customer service team in Saintfield , 20 minutes from Belfast.

With 45 years of continuous growth, Flanagan Flooring is a major supplier of flooring products within Ireland (North and South) and Scotland. Delivering to the flooring retail and commercial trade, we pride ourselves in being a market leader and going above and beyond to serve our customers.

We are looking for an experienced Customer Support Agent to join the company as an integral part of our team.

You will act as the first point of contact for customer orders and queries. There is also the opportunity to be trained on other office job roles.

Hours:

9:00am - 5.15pm Monday - Friday.

Key Responsibilities:

Working within our Customer Support team, you will manage inbound telephone calls and emails, providing first class customer service. Accurately process customer's orders on our in-house computer system and responding to inquiries promptly and efficiently Check stock and process orders for our on-the-road sales managers Liaise with our company in Scotland and monitor stock and deliveries between locations Taking messages and transferring calls Assist with any office filing, matching or amendments to dockets Provide product advice on our wide range of flooring products Work with our operations team to ensure prompt deliveries to customers
The jobholder should also perform any other task or activity that falls within the overall scope of the job.

Applicant Requirements:

Organisational skills and ability to prioritise Ability to think quickly when responding to customer needs Excellent telephone manner Excellent computer skills Attention to detail and the ability to multi-task

Personal Attributes:

A responsible and mature attitude to work Excellent time keeping Highly motivated and reliable Naturally upbeat and positive personality Interpersonal with good communicative skills A supportive and co-operative team member

Benefits / What you can expect:

A fast paced and exciting working environment in a rapidly growing business Free on-site parking 29 paid days holidays Company pension scheme Employee Discount Access to staff portal which provides high street discounts. Employee Well Being Programme Staff Events

Candidates should reside in Northern Ireland.

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Job Types: Full-time, Permanent

Pay: 23,000.00-23,500.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Schedule:

Day shift Monday to Friday No weekends
Ability to commute/relocate:

Saintfield: reliably commute or plan to relocate before starting work (required)
Experience:

handling telephone calls: 3 years (required)
Work Location: In person

Application deadline: 21/07/2025