Job Description

Browns Food group has an exciting new opportunity at our site in Irvine for a Sales and Service Support Operative

Robertsons Fine Foods, part of Browns Food Group, have provided Scotland with the very best quality pork for over 150 years. Our joint vision and passion have provided us with new opportunities within the group to develop new talent who will join our journey as we continue to grow.

We are recruiting individuals to join our telesales team based in Irvine. You will train with the team learning the role and about our range of products and customers. You will learn from our experienced sales team on how to have effective and engaging conversations to grow opportunities and build strong relationships with our customers.

Duties will include customer order processing and delivering excellent customer service to grow sales.

Benefits attached to this role

Training Excellent Progression prospects Employee Assistance Programme Pension Discounted Staff Sales

Role Description

Telesales

Actively call a set and defined customer base. Order processing Identify customer and product opportunities. Upsell to customers, selling new/additional lines to meet customer needs and increase sales.

Customer Service

Take ownership of helping your customers grown their business. Regular contact, targeting products that will deliver customer requirements. Deliver order processing accuracy. Follow up on leads and issues. Keep customers informed of new product launches and promotions. Update Customer call files ensuring the customer information is accurate and up to date with identified opportunities

Communications

Working with wider sales team to ensure strong channels of communication Liaise internally with despatch, operations and transport to ensure customer requirements and expectations are met.

Key results Areas

Telesales

-Processing of customer orders

-Orders all complete and accurate as per call files

Selling

- Upselling customer orders

- Increase average sales.

- New prospect business

Customer Service

-Order accuracy

Product knowledge

- Maintain a solid level of product knowledge focussing on features and benefits.

Required Competencies

Essential

- Telesales experience.

- Hard work ethic

- Reliable

- Willingness to learn

- Excellent telephone manner

Desirable

- Understanding of meat industry.

Hours of work

8.30am - 4.30pm Monday - Thursday,

8.30am - 4pm Friday

35 core hours

Overtime available

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Ability to commute/relocate:

Irvine KA11 5AN: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/09/2025