Job Description

We are looking for an enthusiastic and committed Apprentice to work within the ENT & Audiology service line. The successful candidate will provide clerical and administrative support for both the ENT admin team, admissions team and reception area.



Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

The post holder will:

Support the admin secretary team in administrative duties such as typing, letters, appointments, notes, meetings, email's and more administrative tasks.



To support the reception team on the front desk dealing with patients, appointments and telephone calls.



We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 431577 or email natasha.marsh1@nhs.net . We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.



To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts



To support office and telephone cover across the ENT and Audiology department

Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, collating information & collating reports.



Book appointments and review waiting lists under the guidance of the admin team.

To assist the reception and admin team by adding waiting lists



Work as part of the ENT & Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available in the admin office if needed)

When working on reception engage with the nursing, clinical and audiologist teams, this may require the post holder to engage in conversations with clinicians and audiologists during clinic



As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes



To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department.

To have a knowledge and understanding of the APN's (Administrative Procedure Notes) regarding the preparation and management of patient case notes and waiting list/appointment booking

Maybe required to support other areas such as the ENT secretaries and ENT admissions team.