Job Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details Job reference REQ21391 Date posted 14/10/2025 Application closing date 26/10/2025 Location Civic Office/Hybrid Salary Apprentice 7.55 per hour/14,526 per annum from 1st April 2025) for more information see advert details. Contractual hours 37 Basis Full time Job category/type Customer Services Attachments
Customer Service Apprentice (CDC) Job description
Based: Civic Office, Doncaster/Hybrid working
Salary details: Apprentice, 7.55 per hour/14,526 per annum from 1st April 2025 for all ages in their first year of the apprenticeship. The National Minimum Wage as appropriate to age is then paid for the remainder of the apprenticeship contract following completion of the first year. For more information on the rates of pay click on the following link:
The apprentice NMW applies to apprentices aged under 19 or aged 19 or over and in the first year of their apprenticeship.
Contract Type: Temporary Fixed Term (13-15 months from the start date)
Hours: Full time, 37 hours per week
Closing date: 26th October 2025
Apprenticeships within the City of Doncaster Council are seen and valued as high-quality pathways to successful careers, providing opportunities for new and existing employees to develop. Simply put an apprenticeship is a real job with training and experience in the workplace. We are pleased to be expanding our apprenticeship programme, and we have created a range of exciting new opportunities.
If you are looking for an apprenticeship where you can make a difference to a vibrant town in Yorkshire, City of Doncaster Council have the perfect apprenticeship for you.
About the role
We are looking for an enthusiastic apprentice to join our busy and vibrant team within Customer Services. What you will bring to the role is a passion for supporting and understanding the customer's needs while being their first point of contact. We are committed to delivering a first-class service across multiple access channels and IT systems.
Ideally this role will require you to possess excellent customer service and IT skills, while combining work and education, this role is perfect in allowing you the opportunity to take steps in starting or changing your future career.
About You
No experience is required, just a desire to succeed and make a difference.
We will provide you with a thorough training programme so that you are comfortable in your role and can perform to the best of your abilities. You will need to take pride in your work and be a real team player and the ability to build rapport with colleagues and partners.
Please note that your personal details may be shared with the appointed training provider as part of the recruitment process.
About Us
We believe that having a good work/life balance is crucial, so we offer all of our employees 28 days holiday, a local government pension scheme, and many other discounts and benefits. As well as ensuring you have what you need to perform your role, we'll provide support throughout your training.
Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people.
In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, a generous local government pension scheme, a wide range of well-being support and development opportunities. You will also have access to a range of staff discount and benefits schemes. More information on the benefits available to you as a City of Doncaster Council employee can be found in the attached benefits book.
Please ensure you view the job summary and job profile as you will need to demonstrate in your application form how you meet the required criteria.
Shortlisting will take place week commencing 27th October 2025.
It is anticipated that interviews will be held week commencing 1st December 2025.
Please be aware that interviews will be held at the Civic Office, Doncaster
For further details or an informal chat please contact: Christopher Rix, Tel: 01302 736550 or email .
If you require support with completing the application or with interview skills in general, please contact the Advance team via email or visit their website for further details.
Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share these commitments.
City of Doncaster Council is a disability confident employer committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled people who meet the minimum criteria for the job, are flexible when assessing people so disabled applicants have the best opportunity to demonstrate they can do the job and make reasonable adjustments as required.

Skills Required