Job Description

Customer Service Apprentice

Reports to: Patient Services Manager

Key responsibilities

Patient Reception:

Welcome patients and visitors to the clinic in a warm and friendly manner. Maintain a professional and caring demeanour, ensuring patients feel comfortable and supported throughout their visit.

Patient Communication:

Answer phone calls and emails promptly, professionally, and courteously. Provide accurate information to patients regarding clinic services, procedures, and general queries (via multiple channels), and display empathy and sensitivity in addressing patient concerns or emotional needs.

Appointment Scheduling:

Efficiently manage patient appointments using our electronic booking system.

Patient Information:

Accurately collect and verify patient information and input it into our electronic database, managing data according to internal regulations GDPR, always ensuring confidentiality.

Process Payments:

Take patients' payments and update patients' records accordingly.

Administration support:

general administration support (filing/photocopying/franking mail/ SARS requests/ preparing patient notes/stationary orders/supply ordering)

Team Collaboration:

Work closely with all departments to ensure a smooth patient journey, collaborating effectively with staff to ensure a seamless patient journey.

Knowledge & Skills

An enthusiasm to learn.

Numerate

Good verbal and non verbal communication skills

Accuracy and attention to detail

Computer literacy with knowledge of Word/Excel

Outstanding organisational and timekeeping skills

Ability to prioritise own workload on a daily basis

Ability to communicate with the team

Flexible and conscientious

Good team working skills

Ability to work well in a fast paced, high pressured environment

Behaviours

To present in a calm and professional manner at all times

Flexibility and adaptability to meet the changing needs of the business

Act in the best interest of Manchester Fertility and patients at all times

This job description is not a definitive or exhaustive list of responsibilities, but incorporates the key framework of responsibilities and duties of the post holder.

Job Types: Full-time, Apprenticeship

Pay: From 10.00 per hour

Benefits:

Company pension Enhanced maternity leave Free flu jabs Health & wellbeing programme
Ability to commute/relocate:

Cheadle SK8 3SB: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person