Job Description

A Nottingham based domestic and commercial flooring company who operates across the East Midlands are expanding and looking for an apprentice customer service advisor. This is a brilliant opportunity to learn all the aspects of customer service and sales and to become a valued member of the team.

What you'll do at work

Working in a small, friendly team Dealing with customers face to face and over the phone Welcoming customers on the front desk Managing social media and marketing Maintaining customers information on the inhouse CR

Customer Service Apprentice

Training:

During your Standard Level 2

Customer Service

apprenticeship programme you will receive training both off and on the job. You will be trained at the employer within the workplace and also at WEBS Training in Nottingham as and when required.


You will learn the underpinning knowledge that runs alongside your practical elements of the training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.


Training will be provided in all areas of

Customer Service

Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.


If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.

Career Progression and Opportunities:

This role offers opportunities to advance to an Advanced apprenticeship at Level 3, along with increased responsibilities.

Desired Skills and Personal Qualities:

Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Number skills Team working Patience

Qualifications

GCSE or equivalent in English (Grade C/4) - desirable GCSE or equivalent in Maths (Grade C/4) - desirable

About the Employer:

Carpet Style are a leading supplier of every stage in the carpet service, representing a brand that has seen more than 40 years of experience throughout the East Midlands and Midland areas. Carpet Style has been the first choice for the commercial sector in a industry that has been ever-changing in recent years to meet the demands of the changing technological market. We continue to have a loyal client base and as a result allows us to operate effectively amongst a number of different sectors including education, warehousing, new builds, libraries, leisure and gaming, healthcare and residential.

Address:

1 GREAT NORTHERN WAY, VICTORIA ROAD, NETHERFIELD, NOTTS, NG4 2HD

Pay:

7.55 per hour / 15,704 a year

Schedule:

Day shift (Include shift pattern) working 5 days per week including Saturday on a rotary basis Monday to Saturday 5 days out of 6, 9am - 5pm

Work Location:

Workplace