Job Description

With RAHIL SAGGAR LIMITED

Competitive Salary

Sale

23/09/25 expected start date

Customer service practitioner (level 2)

1 Year 3 Months duration

1 position available

Overview

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Boots Opticians is one of the leading opticians in the UK with 550 practices. We have a fantastic opportunity in our Sale Opticians to recruit an Apprentice who will learn and develop their customer services skills in a professional environment, from our experienced team.

About the apprenticeship

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Role Overview: Booking appointments for patients Repairing and adjusting spectacles Assisting patients with frame and lens selection Administrative tasks Contact lens and stock management

Apprenticeship qualification and training

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Customer Service Practitioner Level 2 Standard Off-the-Job Training Requirements: Off-the-job training is a vital component of the apprenticeship and must be completed alongside practical work duties. Apprentices are required to complete a minimum of 6 hours per week, or the equivalent over the practical learning duration. This equates to 20% of a capped 30-hour working week. Training must focus on delivering new skills and knowledge directly relevant to the apprenticeship standard. Acceptable activities for off-the-job training include: Teaching of theory through blended learning methods Practical training sessions Work shadowing and supported learning Time spent completing assignments or answering questions

Career progression

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Upon successful completion of the Customer Service Apprenticeship, there will be an opportunity to progress onto the Customer Service Specialist programme, with potential for continued career development within the business.

About the employer

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Boots Opticians

Employer

RAHIL SAGGAR LIMITED

Address

33 School Road

Sale

Cheshire

M33 7YE


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Working week

Monday-Saturday - shifts to be agreed (5-days)

37.5 hours per week


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Qualifications required

GCSE in English (Desired), GCSE in Mathematics (Desired)


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Skills required

Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Logical, Non judgemental, Number skills, Organisation skills, Patience, Team working


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Things to consider

The candidate over time, will demonstrate the following behaviours: Fact finding and active listening Assisted sale; able to adjust selling techniques to suit individual customer and have confidence and ability to gain commitment to purchase Rapport and relationship building with customers and colleagues Recognising customers emotions and feelings Ability to organise work and multitask Proactively identify and solve problems Attention to detail Ability to tactfully and competently handle questions, objections and concerns/complaints Behaviours: Polite and warm manner of speech Confidence to approach and speak to variety of customers
or call

03333 222 666