Customer Service Assistant (6-month contract with potential to extend) Job in Kelsey Publishing Ltd

Customer Service Assistant (6 Month Contract With Potential To Extend)

Horncastle, ENG, GB, United Kingdom

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Job Description

This established and successful magazine publisher has become a market leader over the last 20 years and is now a multi-media business publishing over 100 magazines titles. Whether it's Homes, Lifestyle, Cars or Pets, all their titles offer information and entertainment, delivered with knowledge and passion. Due to continued success they are seeking an enthusiastic Customer Service Assistant to join their busy and friendly customer service team in their office in Horncastle, Lincolnshire. This role requires high attention to detail and great customer service skills. Customer contact is regular and therefore interpersonal skills are very important, together with an excellent, friendly telephone manner when answering inbound calls.

Duties

Answering incoming calls, emails, and chats from customers across a range of specialist and lifestyle magazines and events. Responding to customer enquiries quickly and efficiently. Constantly striving to improve customer satisfaction. Problem solving by clarifying, researching, and exploring answers and alternative solutions. Ensuring that any administration tasks are completed accurately and on time.
Ideal applicants will have some customer service or call centre experience together with an excellent telephone manner and the ability to work well within a team, answering high volumes of inbound calls and providing admin based support.

Hours are 9am - 5.30pm, Monday - Friday with a potential option of 1 day a week working from home which is usually a Friday. Excellent annual leave of 26 days including a day off on your Birthday. You will be rewarded with a competitive salary of with excellent ongoing training, a friendly working environment and good opportunities to progress
Can all applicants please apply attaching an up to date CV in Word format.

Job Types: Full-time, Fixed term contract

Pay: 23,809.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Free parking On-site parking Sick pay
Work Location: In person

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