Job Description

USA Sports Ltd.

is a fast-growing and dynamic sports company supplying American sports (American Football, Baseball, Softball, and Lacrosse) equipment, apparel, and accessories to the UK and Europe. We are passionate about bringing the excitement of American sports to our customers and are looking for a driven and detail-oriented individual to join our team as a Customer Service Assistant and Sales Support. Learn more about us at www.epsports.co.uk

A customer service assistant would be based in our Prenton office, working alongside and reporting to the team leader. The primary duties as a customer service assistant include:

Responding to all types of customer enquiries across phone, email and social media

Processing and managing all returns

Actively communicating with customers if there is an issue with their order

Taking orders over the phone

Reviewing and responding to all our customer reviews

You may, from time to time, be required to undertake other tasks of a similar nature that fall within your capabilities.

A successful applicant should have:

Excellent verbal and written communication skills

Comfortable in a customer-facing role

Strong organisational skills

Confidence using IT

Ability to read, write and understand English

Willingness to learn, with a 'get stuck in' attitude

Desired qualifications:

GCSEs grade A*-C/9-4 (or equivalent qualifications) in maths and English are desirable.

The candidate must have the right to live and work in the UK

Hours:

40 hours per week (flexible and open to discussion based on the role and candidate requirements).

Benefits:

Employee discounts Pension contribution

To Apply:

Please submit your CV and a cover letter.

Equal Opportunities:

USA Sports Ltd. is an equal opportunity employer and values diversity. We welcome applications from all suitably qualified candidates regardless of background.

Job Types: Full-time, Permanent

Pay: 12.30-12.50 per hour

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking Sick pay Store discount
Education:

A-Level or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person