Job Description

Grow with Us at Kingsbury Lawn Care

Do you want to work with a motivated, skilled team who love what they do? Kingsbury Lawn Care are a fast-growing, award-winning business - the premier lawn care service in the West Midlands.

We are recruiting a

Customer Service Assistant

who will play a key role in delivering a brilliant experience to our customers.

Why You'll Love Working with Us;

Sociable and family-friendly weekday hours - no weekend or bank holiday working

Enjoy Christmas and New Year off without using annual leave

Join a supportive, positive team who love helping customers

Be part of a business that's growing quickly and investing in its people

Work in an office-based role where your contribution makes a difference in our mission to enhance green spaces and delight as many garden-proud homeowners as possible

About Us

Kingsbury Lawn Care are a fast-growing, independent lawn care service who are proud to serve homeowners across the West Midlands; helping them to enhance their homes and gardens via professional lawn care.

We have been previously recognised as the Tamworth Business and Community Awards 'Trades Business of the Year' and the Federation of Small Businesses West Midlands 'Micro Business of the Year' 2022 and UK Finalist.

We have been proud members of the UK Lawn Care Association since 2015, underlining our commitment to excellence. We are passionate about the industry and are looking for someone customer-obsessed - we exist to serve and to provide as much value to as many lawn-proud homeowners as possible.

You can view examples of some of our customers' experiences here:

https://www.youtube.com/watch?v=01twbpfJeXs

About the Role

You'll be joining our driven but easy-going, small team. As our Customer Service Assistant, your role will be centred around providing

exceptional customer care

- you'll be the first point of contact for new and existing customers.

From answering phone calls and emails, to helping customers with their accounts, processing payments, and following up with overdue balances -- you'll be at the heart of keeping things running smoothly.You'll also play a part in welcoming new customers, booking surveys, and turning enquiries into happy, long-term clients.

Our ideal candidate will relish being on the end of the phone as much as possible to delight our customers.

We're looking for someone who enjoys talking to people, building rapport quickly, and solving customer requests with care. You'll work closely with the rest of our small team -- from our technicians out on lawns to our operations and management staff -- to make sure every customer receives the level of service we're proud of.

Previous experience in an over the phone-based customer service role, as well as experience of various CRM systems (including but not limited to MailChimp and Xero), is desirable.

Whereas turf care or horticulture knowledge / experience would be advantageous, the successful candidate will be, above all else, a quick learner and soon able to adopt our passion for fantastic lawns!

Location

Our new office space - Atherstone, CV9 2PG

Some Perks of working at Kingsbury Lawn Care

Paid training and career development including onboarding process, industry events and team building activities.

A strong salary and benefits package as per our website

No Bank Holiday or Christmas working with annual leave flexibility. We promote a work/life balance

Annual leave flexibility with an additional day of annual leave added for each year of service (up to 3) to give a total of 20-23 + Bank Holidays + 7 within our Christmas break scheme
Paid emergency / compassionate leave

Enhanced maternity and paternity leave pay

Free seasonal lawn treatments - experience it for yourself!

Performance based incentive scheme
Team wellness programme

Regular team consultation

Experienced and supportive team environment - join a fun and high performing team and become part of our story

Salary & Hours

We are open to offering either a full-time (40 hour) contracted role, or a role for 32 hours per week with a salary offering on a pro-rata basis. The salary for this role is

25,400 (27,000 OTE)

.

Is this for You?

If this is you, then please express your interest for the role and our company through a

CV with covering information.

You can find out more about us on our Indeed profile and learn more about our team at:

kingsburylawncare.co.uk/klc-careers

kingsburylawncare.co.uk/our-lawn-care-team

Want to Learn More?

You can find out more about us via these links:

Kingsbury Lawn Care Website: https://kingsburylawncare.co.uk/
Kingsbury Lawn Care Careers Page: https://kingsburylawncare.co.uk/klc-careersKingsbury Lawn Care Indeed Page: https://uk.indeed.com/cmp/Kingsbury-Lawn-Care

We can also be found on all major social media channels such as Facebook, LinkedIn, Twitter, YouTube, and Instagram.

Job Types: Full-time, Part-time

Pay: 25,400.00-27,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required)
Work Location: In person