Job Description

About Francis Dinsmore Limited:

Francis Dinsmore Limited is a leading specialist in fabric dyeing and finishing, with a strong heritage of delivering high-quality, technically advanced textiles to a global client base across various industries, including fashion, apparel, protective wear, and industrial applications. We are committed to excellence, innovation, and sustainable practices, always striving to exceed customer expectations through superior products and service.

The Opportunity:

We are seeking a proactive, detail-oriented, and customer-focused

Customer Services Assistant

to join our dedicated team. This role is crucial in maintaining Francis Dinsmore's reputation for exceptional client relations, acting as the primary point of contact for our valued customers. You will play a vital role in ensuring seamless communication, efficient order processing, and effective resolution of customer inquiries, contributing directly to client satisfaction and retention.

Key Responsibilities:

Manage all customer communications (phone, email), providing prompt and professional support. Process orders accurately, from entry to delivery, and manage customer accounts. Proactively communicate order updates, delays, and delivery schedules. Investigate and resolve customer complaints or issues, coordinating with internal teams. Maintain accurate records of all customer interactions and orders. Support the sales team with quotes, product information, and samples.

We're Looking For:

2+ years in customer service, ideally in manufacturing or B2B. Excellent communication (written and verbal) and interpersonal skills. Strong attention to detail and organisational abilities. Proficient in Microsoft Office and comfortable with new systems (CRM, order processing). Proactive problem-solver with a strong customer focus. Team player.
Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Customer Services Assistant