Job Description

CUSTOMER SERVICE ASSISTANT

Job Purpose - overview:

Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people's lives through sport, health and physical activity.

Key Responsibilities:

Welcome and assist customers in a friendly and professional manner Handle customer enquiries, providing accurate information about our services and facilities Ensure the business areas are clean, organised, and well-stocked with essential items Provide general assistance and ensure a positive experience for all visitors Work alongside a dedicated team to maintain high standards of customer care Setting up and taking down equipment for various activities and classes Carrying out regular cleaning duties to maintain hygiene and presentation standards Delivering excellent customer service by assisting with enquiries and promoting centre services Ensuring all health and safety guidelines are followed at all times

Essential Qualifications, Experience and Skills

Demonstrate good core competencies. 2 standard grades or equivalent in Mathematics and English (or similar) Hold or willingness to obtain and apply knowledge/skills from Emergency First Aid qualification. Suitable and sufficient face to face customer service experience, preferably in a similar role. Willingness to continuously develop and attend training and development sessions in line with your personal training plan, on occasion out-with your normal hours of work, to ensure the required level of competence.

Desirable Qualifications, Experience and Skills

Successful study of a relevant subject at NC level or above Coaching and/or sports coaching qualifications. Level 2 Gym Instructor or equivalent. NPLQ (Level 2) v First Aid at Work qualification A working knowledge/willingness to learn about the Charity's policies and procedures/products and services.

Working Hours as guide, however, these may be subject to change:

31.5 hours per week

If you feel suited to this position, please apply for further information.

We look forward to hearing from you.

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Free parking Gym membership On-site gym On-site parking Sick pay
Education:

GCSE or equivalent (preferred)
Work Location: In person