Job Description

About Us:

We are a dynamic, fast-growing company that values innovation, dedication, and the growth of our team. With a professional yet fun and collaborative culture, we offer not only an engaging work environment but also opportunities for career advancement and skill development. If you're driven by a passion for providing exceptional customer service and want to elevate your career in a thriving industry, then we want to meet you!

The Role:

As a Customer Service Assistant, you'll be the first point of contact for our customers, ensuring that they have an outstanding experience with us. Your role will involve handling inquiries, solving problems, and providing tailored solutions, all while working within a supportive and progressive team environment. You will play an essential part in managing customer interactions and enhancing the overall service experience.

In this role, you'll have the opportunity to develop key leadership skills, take on more responsibilities, and move towards management opportunities. We're passionate about nurturing talent from within, and we believe in empowering our team to take ownership of their work and career.

What You Will Do:

Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner Provide timely and accurate information, resolving issues with a focus on customer satisfaction Manage customer expectations and maintain a positive relationship with clients Collaborate with different departments to ensure customer needs are met effectively Handle customer complaints, offering appropriate solutions in a calm and empathetic manner Continuously improve your knowledge and skills, keeping up-to-date with company products and services Contribute to team goals, ensuring the highest standards of customer service are maintained As you progress, take on leadership and team management responsibilities

Who You Are:

You are career-driven and passionate about developing your skills and advancing your career You thrive in a fast-paced environment and are eager to take on new challenges You have excellent communication and interpersonal skills, with a natural ability to engage and build rapport with customers You're a problem-solver who loves finding creative solutions for customer concerns You're adaptable, with a positive mindset, ready to embrace change You are excited about leadership opportunities and taking on team management responsibilities as you grow You are proactive, highly organized, and have excellent attention to detail Previous customer service experience is preferred, but not essential--we value attitude and a willingness to learn!

Why Join Us:

Career Development:

We are committed to helping you grow. You'll have the opportunity to develop your skills, build leadership abilities, and take on greater responsibilities.

Professional Yet Fun Culture:

We believe work should be fulfilling and enjoyable. You'll be part of a team that celebrates achievements, fosters collaboration, and has fun along the way.

Travel Opportunities:

Enjoy the chance to travel and explore new locations as part of your career journey.

Supportive Environment:

You'll receive ongoing training and mentorship from experienced professionals who genuinely care about your development.

Competitive Salary & Benefits:

Enjoy a comprehensive package, including health benefits and performance-based rewards.

Ready to make an impact?

Join a company that invests in your success. Apply today and take the first step towards an exciting career with endless possibilities for growth and development.

We can't wait to meet you!

Job Types: Full-time, Part-time

Pay: 12.00-15.00 per hour

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company pension Employee discount On-site parking Store discount
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person